If you’re anything like me, you have a love-hate relationship with grocery shopping. Some days it’s a smooth mission. Other days, your cart has a wobbly wheel, and you can’t find the shredded cheese to save your life.
Either way, if you’ve shopped at Smart & Final recently, they want to hear about your experience — the good, the bad, and everything in between.
The best part? Sharing your thoughts only takes a few minutes. Plus, you might get a little thank-you in return.
I’ve done it myself after a surprisingly awesome trip where the cashier helped me load everything into my car — in the rain. I figured the least I could do was take the survey.
How to Take the Smart & Final Customer Feedback Survey (Step-by-Step Guide)
Here’s a simple, step-by-step guide to help you do the same.
Step 1: Hang On to Your Receipt
Before you can give your feedback, you’ll need your Smart & Final receipt. Somewhere near the bottom, you’ll find a survey invitation, which includes the store number, date, time, and possibly a survey code.
Quick tip: I snap a photo of the receipt just in case I misplace it. Trust me — you’ll thank yourself later.
Step 2: Visit SmartandFinal.com/Survey
Head over to www.smartandfinal.com/survey. This will redirect you to their official feedback platform. It works well on both desktop and mobile, so use whatever’s easiest.
You’ll be asked to choose your language — English or Spanish — and then you’ll move right into the survey.
Step 3: Enter the Receipt Information
Next, plug in the required details from your receipt. This could include the store number, register number, transaction ID, and visit time. It’s all printed clearly, but if you’re unsure, most of the fields have little explanations to help guide you.
Double-check before continuing — one wrong digit can stall things.
Step 4: Rate Your Shopping Experience
Now comes the fun part: rating your experience. You’ll answer questions about:
- Cleanliness of the store
- Availability of items
- Helpfulness of staff
- Speed of checkout
Be honest! The questions are multiple choice and easy to understand. During my last survey, I praised a team member who went out of their way to find a hard-to-spot cleaning item. Small moments like that deserve recognition.
Step 5: Share Additional Feedback (Optional)
At the end, there’s usually a box for extra comments. This is your chance to be more specific — whether you want to compliment an employee or mention something that could use improvement.
This is where I wrote about how impressed I was with the well-organized bulk section — no mystery bins, no mess. Just clean and clearly labeled.
Step 6: Submit and See What’s Next
Once you’re done, hit submit. Depending on the current promotion, you might be entered into a sweepstakes or receive a validation code for a future discount.
Heads-up: If you get a code, write it on your receipt and bring it on your next visit to redeem it.
Final Thoughts
Giving your feedback to Smart & Final is quick, easy, and actually impactful. Your answers help improve the store, and sometimes even brighten someone’s day with a little recognition.
So next time you shop for your BBQ essentials or bulk snacks, take five minutes afterward to tell them how they did. They really are listening — and it might just lead to a better experience next time.