FedEx is a United States-based global holding company specializing in transportation, e-commerce and business services.
The company has an online questionnaire that collects insights and opinions from customers about their experiences with FedEx services.
Customers who participate in the survey provide valuable feedback on various aspects of their interactions with FedEx.
FedEX Customer Feedback Survey
Here’s a quick guide on how the ‘FedEx Customer Feedback Survey’ works.
Step 1: Visit the Survey Portal
>> Link: https://www.fedex.com/en-dm/campaign/retail-customer-survey.html <<
On your device, open a preferred web browser and go to the official FedEx Customer Feedback Survey page. You can find the link to the survey on your recent FedEx receipt. Or check your mail inbox or spam folder for a recently received email you must have received after a recent shipment/ service interaction.
Step 2: Select Your Language
On the landing page, select your preferred language and then proceed with the survey.
Step 3: Fill the Required Information
Now it’s your turn to input all the essential information. If you have your recent FedEx receipt, check it for the survey invitation code. You can easily find it at the bottom of the receipt. Enter the code in the designated section.
Further, enter the date of your transaction or interaction with FedEx if asked. You can find it on your receipt or email.
Step 4: Begin the Survey.
Once you have entered all necessary details, click on the Start button. You can now begin answering the survey questions.
Step 5: Rate Your Experience
You will need to complete the following procedure:
You need to rate your overall satisfaction on a scale of 1 to 10 or, choose the option Highly satisfied or Highly dissatisfied.
You will also come across some specific aspects of service, including detailed questions about your experience with FedEx. These questions may cover:
- Speed of delivery.
- The package’s condition upon arrival.
- The delivery driver’s professionalism and courtesy.
- FedEx’s mobile app and website are user-friendly or not.
- Customer service experience, it is optional.
Step 6: Provide Detailed Feedback
Some survey questions may also include text boxes where you can provide detailed feedback. Take it as your chance to mention details about your positive or negative experiences at FedEx. You can also add suggestions for improvement or about the challenges you encountered.
Step 7: Answer Additional Questions
Depending on the nature of your interaction with FedEx, you might be asked further questions, such as:
- How often do you use FedEx services?
- Which FedEx service types did you use, such as ground, express, and international shipping?
Step 8: Provide Personal Information (Not mandatory)
FedEx may even request demographic information from you, including details like age, business, or individual user status. This information is essential to understand customers better.
However, you are free to provide the requested information or to skip these personal questions.
Step 9: Submit Your Survey
Once done with all of these, review your answers, ensure everything is correct, (you can make necessary corrections) and then click the Submit to forward your feedback to FedEx.
Step 10: Participate in the Reward
Make sure to check if the FedEx survey offers any incentive. You may find rewards like participation into a prize draw or a discount code. Do check, as such information often appears at the end.
Follow the instructions appeared on the screen to claim your Reward. This may include providing your contact details or email address.
Step 11: Confirmation Message
After submitting the survey, you will receive a confirmation message on the screen thanking you for your participation. Those who are eligible to participate in the prize draw will receive further information via email.
Your suggestions are valuable, so please let FedEx know your feedback by completing the FedEx Customer Feedback Survey. Hope we were able to help you.