The customer satisfaction survey from the United States Postal Service (USPS) is an online survey that consists of several questionnaires based on your experience.
The survey is designed to understand the satisfaction level of its customers.
The customers can participate in the survey to share their grievances concerning the services provided by the U.S. Postal Service.
For any organization, feedback from their customer is crucial as they rely on their customer’s opinions to decide what can be changed and what can be enhanced more for good customer relations.
To make you understand better concerning the customer satisfaction survey conducted by USPS, we have gathered some important guidelines below to make your participation easier.
Go through the listed rules, requirements, and step-by-step instructions to have a good survey experience.
Https //PostalExperience.com/pos Survey Feedback Step By Step Instructions
If you are planning to participate in the USPS Customer Satisfaction survey, you will need to follow the below-given steps and also make sure you are up to the mark to the requirements of a participant.
- Visit the official website www.postalexperience.com/pos
- You will get an option to pick your preferred language which is either English or Spanish. After you select the language, click on the NEXT button.
- You will be directed to the next page where you will have to go through USPS Customer Satisfaction Survey details and then click on the NEXT button.
- After you click on next, enter the ZIP code printed on top of the receipt that you have from USPS.
- You will be directed to the list of USPS centers present within your ZIP code.
- Select your location from where you purchased the service from USPS.
- Click on the NEXT button.
- Now enter the date of your purchase of service from USPS. The date will be mentioned on your receipt.
- You will be directed to a questionnaire set. Select the answer which best suits you according to your satisfaction with the service.
- You will be presented with a Thank You message once you have completed all the questions. The web page will redirect to a new page automatically.
- Finally, your online survey is done successfully.
Requirement for Participation
- To participate conveniently in the survey, you must have a smartphone, laptop, computer, or tablet. Make sure your internet connection is well so that you won’t be disrupted in between the survey.
- Make sure you can read and write either in English or in Spanish. You will get an option to select your preferred language, and you can select according to your choice.
- To participate in the customer satisfaction survey conducted by USPS, you will have to have a recent receipt from U.S. Postal Service.
Survey Through Phone
You can call on 1-80-410-7420 if you wish to take the survey through call.
Survey Through QR Codes
To take the survey easily, you also have the option to participate through QR code.
All you need to do is scan the QR code with your mobile phone given on your receipt from your recent purchase from USPS.
About USPS
An independent agency of the U.S. Federal government branch, the United States Postal Service (USPS) is responsible for providing postal services in the U.S. including associated states and also insular areas.
The USPS tracks back to 1775 when the Second Continental Congress had appointed Benjamin Franklin as the first postmaster general.
The USPS was created in 1792 with the passage of the Postal Service Act and elevated to cabinet level in 1872.
Currently, the USPS has more than 4 lakh career employees and more than 1 lakh non-career employees. It is highly obligated to serve legally to all Americans at uniform quality and price.
One of the largest civilian vehicle fleets is operated by USPS with almost more than 2 lakh vehicles among which majority of them is identified as Chevrolet/Grumman long-life vehicles and Ford/Utilimaster flex-fuel vehicles.
The U.S. Department of Defense has been jointly operating with USPS to deliver its mail for the military known as the Army Post Office and Fleet Post Office.
In February 2013, the agency announced to delivery of packages, priority mail, and express mail along with mail-ordering medicines on Saturdays.
The agency stands unique in itself for delivering even on holidays except for Christmas and Thanksgiving.