If you’ve ever walked out of Torrid feeling like you just found the perfect pair of jeans (yes, the ones that fit like a dream!), or if something about your visit left you a bit underwhelmed, Torrid wants to hear about it. That’s where their customer feedback survey at www.Torrid.com/Survey comes in.
Not only does it give you a chance to speak up, but there’s usually a sweet little reward at the end — like a discount on your next purchase. I’ve taken it a few times, usually while sipping my post-shopping coffee and admiring my new boots
How to Take the Torrid Customer Feedback Survey: A Step-by-Step Guide
Let me walk you through how to do it.
Step 1: Keep Your Receipt
Before you toss it in your bag or accidentally leave it in the dressing room (been there), make sure to hold onto your Torrid receipt. It has the information you’ll need to take the survey — especially the survey code printed at the bottom.
Pro tip: I usually fold mine in half and tuck it in my wallet right next to my rewards card. That way, it doesn’t get lost in the bag clutter.
Step 2: Visit www.Torrid.com/Survey
Hop onto your phone or laptop and head over to www.Torrid.com/Survey. This will take you to the official Torrid feedback portal. The site is clean and easy to navigate — no pop-ups, no weird ads — just straight to the point.
Step 3: Enter Your Receipt Info
Once you’re on the site, you’ll be asked to enter a few details from your receipt — usually including the store number, transaction number, and date of visit. It might sound like a lot, but it only takes a minute. I promise.
Double-check everything before clicking “Start” — a small typo could mean an error message, and nobody wants to redo this step.
Step 4: Answer the Survey Questions
This is where you get to be honest — in a good way. The survey will ask about:
- How helpful were the store associates?
- Was the store clean and organized?
- Did you find what you were looking for?
- Were the fitting rooms tidy?
Last month, I went in for a dress and ended up chatting with a stylist who totally got my vibe. She even helped me pick earrings to match! I made sure to call her out in the survey — it’s a nice way to help great employees get recognized.
Step 5: Add Comments (Optional but Worth It)
There’s usually an open-ended section where you can type in anything else you want to share. Whether it’s praise, a suggestion, or a concern — this is your moment.
Think of it as texting your stylish BFF about your shopping trip — be real and say what you feel.
Step 6: Get Your Reward Code
After you submit the survey, you’ll receive a validation code. Write it on your receipt and bring it next time to redeem your discount or freebie (it varies, but it’s always something nice).
I once saved $10 just for giving my opinion — not bad for five minutes of effort!
Final Thoughts
The Torrid feedback survey is easy, quick, and actually makes a difference. Plus, it’s a great excuse to treat yourself to that accessory you almost bought but left behind. So next time you shop, don’t forget: your feedback matters — and it pays off!